Quality standards

The responsibility of Member States under the Victims' Directive implies that there has to be a system of quality control to ensure delivery of support services for victims of crime.

The need for a clear system of quality management is not restricted to services provided on the basis of government funding. At the same time, quality management should not be a pretext to limit the independence of NGOs and other services in delivering victim support, provided that certain standards are met, such as training of volunteers. The table illustrates in which Member States formally adopted key performance indicators exist to assess the quality of generic victim support services.

 

Quality standards in EU Member States
  Formally adopted quality standards
AT
BE
BG  
CY  
CZ
DE (✔)
DK  
EE  
EL  
ES
FI
FR
HR (✔)
HU
IE  
IT  
LT  
LU  
LV  
MT  
NL
PL (✔)
PT
RO (✔)
SE  
SI  
SK  
UK
Total 14

Note: A tick in brackets show that a Member State does not explicitly have quality standards based on key performance indicators but only some elements in this regard.

Do formally adopted key performance indicators exist in relation to the quality of services provided by generic victim support services?

 
 

Source: FRA, 2014

  Formally adopted key performance indicators to assess quality exist
  Some elements of quality standards based on key performance indicators exist
  No key performance indicators to assess quality have been formally adopted