Consumer Protection Commission (CPC)

Organisation name in original language

Category of human rights structure

Government administration

Country

Albania

Website URL

https://www.kmk.meki.gov.al/

Type(s) of body

Not applicable

Address

Rruga Deshmoret e 4 Shkurit, Tirana

View on map

Legal source(s)

  • Law No 9902 on Consumer Protection, Amendment Decision No 1444 on the functioning and payment of members of the Consumer Protection Commission, as well as the determination of the procedures for evaluating violations, dated 22 October 2008

Human rights capacity support

Not applicable

Functions

  • Aims to protect the general or collective interests of consumers.
  • Handles consumer complaints and has the right to initiate investigations ex officio, ask for relevant information from the trader, organise hearing sessions and issue decisions accordingly.
  • Has the power to order the termination of the infringement, impose administrative sanctions, provide warnings, order no further repetition of the infringement, etc.

Specific mandates

Not applicable

Structured cooperation with partners at national level

  • Bank of Albania
  • Albanian Financial Supervisory Authority (AFSA)
  • Electronic and Postal Communication Authority (AKEP)
  • Water Regulatory Authority
  • Energy Regulatory Authority (ERE)
  • Audiovisual Media Authority (AMA)
  • Albanian Civil Aviation Authority
  • Consumer protection structures in local government
  • Consumer protection associations

Structured cooperation with partners at international and EU level

  • n/a

DISCLAIMER The information presented here is collected under contract by the FRA's research network FRANET. The information and views contained do not necessarily reflect the views or the official position of the FRA.