You are here:

Communication from the Commission to the European Parliament, the council, the European economic and social committee and the committee of the regions on tackling illegal content online

‘2. [...] The guidelines and principles set out in this Communication therefore do not only target the detection and removal of illegal content; they also seek to address concerns in relation to removal of legal content, sometimes called ‘over-removal’, which in turn impacts freedom of expression and media pluralism. Adequate safeguards should therefore be foreseen, and adapted to the specific type of illegal content concerned.‘
‘4.2.1 Online platforms should disclose their detailed content policies in their terms of service and clearly communicate this to their users. These terms should not only define the policy for removing or disabling access to content, but also spell out the safeguards that ensure that content-related measures do not lead to over-removal. In particular, online platforms' terms of service should clearly spell out any possibility for the users to contest removal decisions as part of an enhanced transparency of the platforms' general removal policies. This should help reduce the potential negative effect on the users' fundamental right to freedom of expression and information‘