Every year across Europe, millions of Europeans are victims of consumer fraud. They are cheated or misled about their purchases, or they experience payment card fraud. People with disabilities are more likely to fall victim to fraud than other groups. These are some of the findings of the Fundamental Rights Agency’s (FRA) recent survey into people’s experiences of crime. On the World Consumer Rights Day, FRA calls on EU countries to step up their efforts to protect consumers.
FRA’s ‘Crime, safety and victims’ rights’ report reveals that:
FRA calls on EU countries to improve consumer protection and guarantee victims of fraud can access their rights.
Countries should ensure that victims can report fraud easily, the police effectively investigate fraud, and vulnerable victims receive the support they need.
The findings draw on responses to FRA’s Fundamental Rights Survey from 35,000 people across all EU Member States, North Macedonia and the United Kingdom.
The survey ran from January to October 2019.