Discriminatie.nl

A one-stop-shop website was created to provide comprehensive information about discrimination and where victims can go for support.

The website gives information about discrimination, remedies and the organisations that can assist victims. For more information on a specific case, a dedicated webtool (‘Meldwijzer’) helps users to find the local, regional or national organisation where they can turn to (Anti-discrimination Service, Police, National Human Rights Institute, Complaints Desk Internet Discrimination (MiND). The nearest Municipal Anti-Discrimination Service is just one mouse click away for more information or personal assistance.

The website includes also a digital form for reporting discrimination to the nearest anti-discrimination Service.


In this page:


Implementing the practice: step by step

In order to raise awareness and promote reporting of discrimination, the Minister of Social Affairs and Employment and the Minister of the Interior and Kingdom Relations announced in 2013 and 2014 in Parliament a media campaign against discrimination and a tool for people who are confronted with discrimination. The tool was meant to give information about organisations that have a role in fighting discrimination, what they can do for victims or witnesses, and how to contact them.

In August 2014, the Ministry of the Interior and Kingdom Relations, together with the Ministry of Social Affairs and Employment, organised a meeting with representatives of other organisations involved to discuss the principles of the tool.

All partners agreed that the existing www.discriminatie.nl website that was used by the anti-discrimination services, would be a good starting point.

The challenge was to not only add information about the national police, the Netherlands Institute for Human Rights and the support service, Complaints Desk Internet Discrimination (MiND), but also to develop an easily accessible tool for users to find their way to the most appropriate organisation and to report different kinds of discrimination to those organisations.

In the months that followed, the Ministry of the Interior and Kingdom Relations, the Ministry of Social Affairs and Employment, RADAR/Art.1 and the designers of the media campaign against discrimination specified the ideas for the website.

The design and the contents were discussed with representatives of the organisations involved.

After a final check of the website and with the agreement of the ministers involved, the website was launched together with the media campaign against discrimination, on 2 September 2015.

Evaluation of the practice

No evaluation has yet been conducted of the practice. 

Critical success factors

The website must be easy to find; discriminatie.nl was therefore an ideal URL. The willingness of the owner of the website to use it for this purpose as well as the good cooperation between the owner, the designer and the other organisations involved were crucial.

However, the website must give easy access to information on all the different discrimination grounds and fields with their various legislation and practices. As a consequence, detailed legal information was omitted. In cases that are less obvious, advice is given to the user to contact the nearest anti-discrimination service for assistance.

All necessary information for a victim or witness of discrimination must be available in two or three mouse clicks maximum. People in need must have the possibility to get in contact with someone who can assist them (phone number, internet form on the home page).

In order to protect the privacy of the user, it is not necessary to give personal information while using the web tool. If needed, the actual reporting takes place in the (protected) web environment of the organisation involved.

Special attention was paid to the accessibility of the website for people with disabilities.

Elements transferable to other EU Member States

The key element of discriminatie.nl is that it functions as one central place where anyone can find all relevant information on discrimination and on the Dutch institutions that are involved with discrimination. If needed, the website will guide the user in just a few mouse clicks to the most appropriate institution from there. The home page offers as less text as possible, but shows above all a phone number and a web form for immediate contact with the nearest anti-discrimination service. Hyperlinks to other websites give access to more information, if the user wants it. The website is easy to find: ‘discriminatie’ is the Dutch word for ‘discrimination’.

Key Facts

Start date: 2 September 2015.
End date: Ongoing. 
Scope of the practice: National.
Target group: Victims of discrimination; witnesses to discrimination, or those seeking more information about it. The website is not limited to a specific type of discrimination. 
Beneficiaries: All victims of discrimination. 
Key objectives: To have one central location that provides all the necessary information for anyone wanting to report discrimination.

Legal basis of the practice

The practice is not based on a specific hate crime legal framework. The website does not require a legal basis. 

Designing bodies and partners consulted

  • The website is owned by Art.1/RADAR (Dutch Knowledge Centre on Discrimination and Anti-discrimination Service to the region of Rotterdam).
  • The website was designed by the advertising agency that devised the media campaign, in close cooperation with the Ministry of the Interior and Kingdom Relations and Art.1/RADAR.

Other partners consulted include:

  • Ministry of Social Affairs and Employment;
  • Ministry of Security and Justice Municipal Anti-Discrimination Services;
  • National police;
  • The Netherlands Institute for Human Rights;
  • Complaints Desk for Internet Discrimination (MiND).

Implementing Bodies

  • Ministry of the Interior and Kingdom Relations, in cooperation with Art.1/RADAR 
  • It is currently used by central government in the framework of a national media campaign against discrimination.

Further information

Discriminatie Website

Contacts

None provided.