The responsibility of Member States under the Victims' Directive implies that there has to be a system of quality control to ensure delivery of support services for victims of crime.
The need for a clear system of quality management is not restricted to services provided on the basis of government funding. At the same time, quality management should not be a pretext to limit the independence of NGOs and other services in delivering victim support, provided that certain standards are met, such as training of volunteers. The table illustrates in which Member States formally adopted key performance indicators exist to assess the quality of generic victim support services.
|Formally adopted quality standards|
Note: A tick in brackets show that a Member State does not explicitly have quality standards based on key performance indicators but only some elements in this regard.
Do formally adopted key performance indicators exist in relation to the quality of services provided by generic victim support services?
Source: FRA, 2014
|Formally adopted key performance indicators to assess quality exist|
|Some elements of quality standards based on key performance indicators exist|
|No key performance indicators to assess quality have been formally adopted|