| 2022 | In practice, more complaints are made to the Ombudsman than to the Prison and Probation Service. This was perceived as a development in the wrong direction. During their recent inspection to the Prison and Probation Service, ways to make the Prison and Probation Service “the first complaints-instance” was discussed. It was noted that the handling times of the Prison and Probation Service for complaints are long, approximately 10–11 months. The average handling time of the Ombudsman is three months (all complaints, i.e., not only those concerning detainees). | Report details |