This paper outlines key challenges and solutions when it comes to promoting and protecting victims’ rights across the EU. It draws on FRA research over the past decade. It focuses on reporting crime, protection from secondary victimisation, victim support services. The paper highlights challenges and solutions in each of these areas, drawing directly from FRA’s published work. The challenges are based on the Agency’s data gathered from large-scale quantitative surveys of victims and in-depth qualitative research, including testimonies from victims and practitioners. The solutions draw from effective practices in various EU countries that address the practical needs of victims and improve their access to rights.