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Pravosuđe, prava žrtava i pravosudna suradnja
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Civilno društvo
Povelja EU-a o temeljnim pravima
Što su temeljna prava?
What is the EU Charter of Fundamental Rights?
Preambula
Glava I: Dostojanstvo
1 - Ljudsko dostojanstvo
2 - Pravo na život
3 - Pravo na cjelovitost osobe
4 - Zabrana mučenja i neljudskog ili ponižavajućeg postupanja ili kažnjavanja
5 - Zabrana ropstva i prisilnog rada
Glava II: Slobode
6 - Pravo na slobodu i sigurnost
7 - Poštovanje privatnog i obiteljskog života
8 - Zaštita osobnih podataka
9 - Pravo na stupanje u brak i osnivanje obitelji
10 - Sloboda mišljenja, savjesti i vjeroispovijedi
11 - Sloboda izražavanja i informiranja
12 - Sloboda okupljanja i udruživanja
13 - Sloboda umjetnosti i znanosti
14 - Pravo na obrazovanje
15 - Sloboda izbora zanimanja i pravo na rad
16 - Sloboda poduzetništva
17 - Pravo na vlasništvo
18 - Pravo na azil
19 - Zaštita u slučaju udaljavanja, protjerivanja ili izručenja
Glava III: Jednakost
20 - Jednakost pred zakonom
21 - Nediskriminacija
22 - Kulturna, vjerska i jezična raznolikost
23 - Ravnopravnost žena i muškaraca
24 - Prava djeteta
25 - Prava starijih osoba
26 - Integracija osoba s invaliditetom
Glava IV: Solidarnost
27 - Pravo radnika na informiranje i savjetovanje u poduzeću
28 - Pravo na kolektivno pregovaranje i djelovanje
29 - Pravo na pristup službama za posredovanje pri zapošljavanju
30 - Zaštita u slučaju neopravdanoga otkaza
31 - Pošteni i pravični radni uvjeti
32 - Zabrana rada djece i zaštita mladih pri radu
33 - Obiteljski i profesionalni život
34 - Socijalna sigurnost i socijalna pomoć
35 - Zdravstvena zaštita
36 - Pristup službama od općeg gospodarskog interesa
37 - Zaštita okoliša
38 - Zaštita potrošača
Glava V: Prava Građana
39 - Pravo na glasovanje i kandidiranje na izborima za Europski parlament
40 - Pravo na glasovanje i kandidiranje na općinskim izborima
41 - Pravo na dobru upravu
42 - Pravo pristupa dokumentima
43 - Europski ombudsman
44 - Pravo na peticiju
45 - Sloboda kretanja i sloboda prebivanja
46 - Diplomatska i konzularna zaštita
Glava VI: Pravda
47 - Pravo na učinkoviti pravni lijek i na pravično suñenje
48 - Pretpostavka nedužnosti i pravo na obranu
49 - Načela zakonitosti i proporcionalnosti kaznenih djela i kazni
50 - Izbjegavanje dvostrukog suñenja ili kažnjavanja zbog istog kaznenog djela
Glava VII: Opće Odredbe
51 - Područje primjene
52 - Opseg i tumačenje prava i načela
53 - Razina zaštite
54 - Zabrana zlouporabe prava
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Pravosuđe, prava žrtava i pravosudna suradnja
Prava žrtava
Prava optuženika
Građansko pravosuđe
Pravosudna suradnja i vladavina prava
Sigurnost
Poslovanje i ljudska prava
Jednakost, nediskriminacija i rasizam
Djeca, mladi i starije osobe
Osobe s invaliditetom
Zločin iz mržnje
Rasno i etničko podrijetlo
Vjeroispovijest i uvjerenje
Romi
Spol, spolna orijentacija i rodni identitet
Azil, migracija i granice
Pristup azilu
Granični prijelazi i informacijski sustavi
Zaštita djeteta
Nezakonite migracije, vraćanje i zadržavanje imigranata
Zakonite migracije i integracija
Trgovina ljudima i izrabljivanje radne snage
Zaštita podataka, privatnost i nove tehnologije
Umjetna inteligencija i velika količina podataka
Granični prijelazi i informacijski sustavi
Zaštita podataka
Nezakonito profiliranje
Podrška za sustave i branitelje ljudskih prava
Povelja Europske unije o temeljnim pravima
Međuvladini sustavi za zaštitu ljudskih prava
Nacionalni sustavi i tijela za zaštitu ljudskih prava
Civilno društvo
Povelja EU-a o temeljnim pravima
Povelja EU-a o temeljnim pravima
Što su temeljna prava?
What is the EU Charter of Fundamental Rights?
Preambula
Glava I: Dostojanstvo
1 -
Ljudsko dostojanstvo
2 -
Pravo na život
3 -
Pravo na cjelovitost osobe
4 -
Zabrana mučenja i neljudskog ili ponižavajućeg postupanja ili kažnjavanja
5 -
Zabrana ropstva i prisilnog rada
Glava II: Slobode
6 -
Pravo na slobodu i sigurnost
7 -
Poštovanje privatnog i obiteljskog života
8 -
Zaštita osobnih podataka
9 -
Pravo na stupanje u brak i osnivanje obitelji
10 -
Sloboda mišljenja, savjesti i vjeroispovijedi
11 -
Sloboda izražavanja i informiranja
12 -
Sloboda okupljanja i udruživanja
13 -
Sloboda umjetnosti i znanosti
14 -
Pravo na obrazovanje
15 -
Sloboda izbora zanimanja i pravo na rad
16 -
Sloboda poduzetništva
17 -
Pravo na vlasništvo
18 -
Pravo na azil
19 -
Zaštita u slučaju udaljavanja, protjerivanja ili izručenja
Glava III: Jednakost
20 -
Jednakost pred zakonom
21 -
Nediskriminacija
22 -
Kulturna, vjerska i jezična raznolikost
23 -
Ravnopravnost žena i muškaraca
24 -
Prava djeteta
25 -
Prava starijih osoba
26 -
Integracija osoba s invaliditetom
Glava IV: Solidarnost
27 -
Pravo radnika na informiranje i savjetovanje u poduzeću
28 -
Pravo na kolektivno pregovaranje i djelovanje
29 -
Pravo na pristup službama za posredovanje pri zapošljavanju
30 -
Zaštita u slučaju neopravdanoga otkaza
31 -
Pošteni i pravični radni uvjeti
32 -
Zabrana rada djece i zaštita mladih pri radu
33 -
Obiteljski i profesionalni život
34 -
Socijalna sigurnost i socijalna pomoć
35 -
Zdravstvena zaštita
36 -
Pristup službama od općeg gospodarskog interesa
37 -
Zaštita okoliša
38 -
Zaštita potrošača
Glava V: Prava Građana
39 -
Pravo na glasovanje i kandidiranje na izborima za Europski parlament
40 -
Pravo na glasovanje i kandidiranje na općinskim izborima
41 -
Pravo na dobru upravu
42 -
Pravo pristupa dokumentima
43 -
Europski ombudsman
44 -
Pravo na peticiju
45 -
Sloboda kretanja i sloboda prebivanja
46 -
Diplomatska i konzularna zaštita
Glava VI: Pravda
47 -
Pravo na učinkoviti pravni lijek i na pravično suñenje
48 -
Pretpostavka nedužnosti i pravo na obranu
49 -
Načela zakonitosti i proporcionalnosti kaznenih djela i kazni
50 -
Izbjegavanje dvostrukog suñenja ili kažnjavanja zbog istog kaznenog djela
Glava VII: Opće Odredbe
51 -
Područje primjene
52 -
Opseg i tumačenje prava i načela
53 -
Razina zaštite
54 -
Zabrana zlouporabe prava
Tools
Tools
EU Fundamental Rights Information System - EFRIS
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Anti-Muslim hatred database
Case-law database
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Work On Rights
Equality, non-discrimination and racism
Children, youth and older people
Fundamental rights of older people: ensuring access to public services in digital societies
13
September
2023
Fundamental rights of older people: ensuring access to public services in digital societies
Children, youth and older people
Equality, non-discrimination and racism
Europe’s ageing population is ever-increasing, and our societies are becoming more digitalised. Many public services are now available online, with many more services in the process of being digitalised. But the digitalisation of public services poses a risk of exclusion for older persons. In this new report, FRA explores the impact of digitalisation on the fundamental rights of older persons. The report maps the current legislation, policies and practices fostering digital inclusion. It provides an overview of the laws at the national level that provide for equal access to public services, both online and offline. The findings show how Member States safeguard older person’s rights to access services undergoing digitalisation. It outlines how Member States can support digital skills and ensure older people can fully participate in public life.
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Abbreviations
Key findings
Introduction
Why is this report needed?
Legal and policy context
Research methodology and definition of ‘older persons’
Structure of the report
1. Ageing and digital societies: leaving no one behind
1.1 Ageing societies: the demographic change and its consequences
1.1.1 Increasing share of older persons
1.1.2 Drivers of population ageing
1.1.3 Consequences of population ageing
1.2 Digital societies
1.2.1 Social and digital inequalities
1.2.2 Digital divide(s)
1.3 The grey digital divide in equal access to public services that are undergoing digitalisation
1.3.1 The divide in the ‘grey divide’ and the impact of education
1.3.2 Access of older persons to the internet and preferred devices
1.3.3 Internet use by older persons
1.3.4 Older persons’ digital skills
1.3.5 General and health-related digital activities of older persons
1.3.6 Older persons’ use of digital public services
2. Legal and policy instruments at EU and international levels
2.1 Legal framework
2.1.1 European Union legal framework
2.1.2 Council of Europe legal framework
2.1.3 International legal framework
2.2 Policy framework
2.2.1 European Union policy framework
2.2.2 Council of Europe policy framework
2.2.3 International policy framework
3. Legal and policy instruments at national level
3.1 National laws regulating equal access to public services that are undergoing digitalisation
3.1.1 Approach 1: E-government law guarantees equal access to public services that are undergoing digitalisation
3.1.2 Approach 2: Sectoral law guarantees equal access to particular public services that are undergoing digitalisation
3.2 Laws addressing certain groups’ particular risks of digital exclusion
3.2.1 Addressing age-based digital exclusion in law
3.2.2 Addressing disability-based digital exclusion in law
3.3 Complaint mechanisms and systematic monitoring concerning equal access to public services that are undergoing digitalisation
3.4 National policy frameworks on digitalising public services
3.4.1 Explicit mention of equal access to public services that are undergoing digitalisation in national policies and strategies
3.4.2 Explicit recognition of non-discrimination in national policies and strategies
3.4.3 Retaining offline public service options in policy documents
3.4.4 Recognising groups at risk of digital exclusion in policy
3.5 Financial resources for the implementation of national policies addressing digitalisation
4. Targeted individual and structural measures to promote older persons’ equal access to public services that are undergoing digitalisation
4.1 First-level digital divide: closing the gap by increasing affordability
4.2 Second-level digital divide: enabling users through training
4.2.1 Addressing digital exclusion of older persons by implementing digital inclusion measures
4.2.2 Promoting digital literacy across the life cycle
4.2.3 Providing targeted offline and digital support services
4.2.4 Providing targeted digital support services
4.2.5 Fostering inclusive and user-centred service design through co-creation, co-design and participatory design
4.3 Third-level digital divide: empowering users
5. Ways forward: anchoring equal access to public services and non-discrimination in national law, policies and measures
5.1 Taking a fundamental rights perspective on ageing
5.2 Combatting ageism through the participation of older persons of all ages
5.3 Reaching out and motivating people of all ages to achieve basic digital skills
5.4 Monitoring digital decade targets for all ages through inclusive data collection
5.5 Preparing for the future of an ageing and digitalising Europe
Annex 1: Glossary
About this publication
Abbreviations
Charter
- EU Charter of Fundamental Rights
Declaration
- European Declaration on Digital Rights and Principles
DESI
- Digital Economy and Society Index
ECtHR
- European Court of Human Rights
EU
- European Union
EU-27
- 27 EU Member States
FRA
- European Union Agency for Fundamental Rights
ICT
- Information and communication technology
NRRP
- National recovery and resilience plan
UN
- United Nations
Key findings
Country Research
13 September 2023
Ageing in digital societies: enablers and barriers to older persons exercising their social rights - Country research
Children, youth and older people
Data protection, privacy and new technologies
Equality, non-discrimination and racism
These documents were commissioned under contract as background material for comparative analysis for the project ‘Ageing in digital societies: enablers and
barriers to older persons exercising their social rights‘. The information and views contained in the documents do not necessarily reflect the views or the official position of FRA. The documents are made publicly available for transparency and information purposes only and do not constitute legal advice or legal opinion.
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