13
November
2025

Digitalising Justice: A fundamental rights-based approach

FRA analysed 31 digital tools and systems across seven EU Member States, exploring potential positive and negative effects on victims, claimants and defendants. By identifying risks early, investing in skills and training, and embedding protections from the outset, policymakers and practitioners can build effective and inclusive justice systems. This report provides practical suggestions to help ensure that digitalised justice systems are accessible and deliver fair outcomes for all.
Overview

Countries across the EU are gradually digitalising their justice systems. They are increasingly using tools such as video conferencing and audio recordings for remote hearings, as well as AI-driven tools and systems. These advances offer significant opportunities to make justice more efficient, accessible and userfriendly. At the same time, digitalisation needs to go hand in hand with safeguards to uphold fundamental rights and ensure equal access to justice, regardless of users’ circumstances and capabilities.

In this report:

  • Introduction
  1. Electronic case management or filing systems
  2. Digital tools that facilitate people's access to information or engagement with justice systems
  3. Videoconferencing tools/platforms in court proceedings
  4. AI-driven tools or systems
  5. Conclusions