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Članak 41 - Pravo na dobru upravu

1. Svatko ima pravo da institucije, tijela, uredi i agencije Unije njegove predmete obrañuju nepristrano, pravično i u razumnom roku. 2. Ovo pravo uključuje: (a) pravo svake osobe na saslušanje prije poduzimanja bilo kakve pojedinačne mjere koja bi na nju mogla nepovoljno utjecati; (b) pravo svake osobe na pristup svojem dosjeu, uz poštovanje zakonitih interesa povjerljivosti te profesionalne i poslovne tajne; (c) obvezu uprave da obrazloži svoje odluke. 3. Svaka osoba ima pravo da joj Unija nadoknadi svaku štetu koju uzrokuju njezine institucije ili njezini službenici pri obavljanju svojih dužnosti, u skladu s općim načelima zajedničkima pravnim sustavima država članica. Svaka se osoba može pisanim putem obratiti institucijama Unije na jednom od jezika Ugovorâ i mora dobiti odgovor na istom jeziku

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